Prescriptions

Order a repeat prescription

The preferred ways to order your repeat medicines are:

• NHS App
• SystmOnline
• MOL online form

Please use one of these methods where possible. You can also submit a prescription request through our website or bring a written request to the surgery.

Please only order medicines that you need.

Medicine Order Line (MOL)

The Medicine Order Line (MOL) is a service you can use to request repeat prescriptions by phone or through an online form.

You can order by phone:

01246 588860 or 0115 855 0260

Monday to Friday, 8am to 2pm.

These are currently temporary telephone opening hours.

You can also use the MOL online form 24 hours a day, 7 days a week. No registration is needed. The MOL team processes online requests within 48 hours. This is not a pharmacy collection time.

NHS App and SystmOnline

You can use the NHS App or SystmOnline to order repeat medicines online.

The NHS App can also be used to manage available appointments, view test results and access other NHS services.

If you need registration details for SystmOnline, please contact the surgery.

When will my prescription be ready?

For prescription requests submitted directly to Newbold Surgery, please allow two working days for us to process your request. Your prescription will normally be sent electronically to your nominated pharmacy.

Your pharmacy will need additional time to prepare your medicines. Contact them to confirm when your medicines are ready to collect.

You can check your prescription request through the NHS App or SystmOnline, where available.

Medication queries

Your local pharmacist can help with many questions about your medicines.

For non-urgent medication queries that need a response from the practice, contact us online.

Medication reviews

If you have repeat prescriptions, we may ask you to have a medication review.

We will contact you when a review is needed.

Unused medicines

Please take unwanted or unused medicines to a pharmacy for safe disposal.

Do not put medicines in your household bin or flush them down the toilet.