Appointments

Appointments

Could your pharmacy help?

NHS Pharmacy First offers advice and treatment for some common minor illnesses without a GP appointment. The pharmacist will check whether they can help.

Find out more about Pharmacy First.

You can still contact the surgery without visiting a pharmacy first. Do not delay seeking urgent medical help.

Request an appointment

• Phone:  call 01246 277381, Monday to Friday, 8am to 6.30pm.
• In person: visit the surgery Monday to Friday, 8am to 6.30pm.
• SystmOnline Login or NHS App: view and book appointments available online.
• Contact us online for non-urgent medical or administrative requests: 8am to 6.30pm, Monday to Friday, excluding bank holidays.

We may ask what you need help with to direct you to the right healthcare professional.

When will we respond?

• Online medical requests: reviewed and responded to on the same working day.
• Online administrative requests: usually responded to on the same working day, and no later than the next working day.

We will explain the next step: an appointment, advice or another service. A response does not necessarily mean a same-day appointment or completed administrative request.

Urgent medical help

If you need urgent medical help from the surgery, call 01246 277381 or visit during opening hours.

Do not use the online request service for urgent medical help. We will assess the information you provide to decide how best to help.

Online services

SystmOnline Login: manage available appointments, order repeat prescriptions and view test results. Use your existing login or contact the surgery for registration details.

Download the NHS App or use it through the NHS website. Follow the instructions to create an NHS login and confirm your identity.

Cancel or change an appointment

Please cancel as soon as possible so another patient can use your appointment:

• Call 01246 277381, option 2, to leave a cancellation message without waiting in the queue.
• Use the NHS App or SystmOnline where the option to cancel is available.

To change an appointment, please contact our reception team.

Evening and weekend appointments

Evening and weekend appointments are available through our local extended access service at other local surgeries. Selected evening appointments are also available here.

Book in advance through our reception team and check where your appointment will take place.

When the surgery is closed

If you need urgent medical help when we are closed and cannot wait until we reopen, use NHS 111 online or call 111.

Call 999 in a medical or mental health emergency where someone is seriously ill or injured and their life is at risk.

If you need extra help

Tell us if you need an interpreter, have communication or access needs, or need a reasonable adjustment.

You can request a particular healthcare professional. We will try to accommodate this, but you may need to wait longer.

Home visits

If you are housebound and unable to attend, contact us as early as possible to request a home visit. A clinician will assess whether a visit or another form of care is appropriate.