Contact

When we are closed

If you require urgent advice or assistance outside of normal surgery hours please call NHS111

This number is available 24hours, seven days a week, 365 days a year and will be a free call.

Calls to the 111 number will be answered by call handlers who will follow a protocol dependent on the caller’s answers and will act accordingly. For example, this maybe to dispatch an ambulance directly or sign post to another service or advise patients to call their own GP.

Calls to our usual number outside of surgery open hours will be automatically transferred to 111.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute as an emergency.

Accessibility

Our premises have suitable access for people suffering with disabilities and parking is available. We have a loop induction system for the hearing impaired as well.

Newbold Surgery offer the following aids to assist our patients, carers and visitors who may need help with access to the surgery:-

• Two designated disabled parking spots to the front of the surgery.
• Slope and handrail access to the main door.
• Automatic outer and inner main doors.
• Low rise counter access to the right of the reception desk.
• Hearing Loop System.
• Disabled Toilet.
• Visual and audio calling system.
• Large Print Practice Leaflet.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.  We don’t always get it right but if you talk to us regarding your concern, most queries can be dealt with quickly and efficiently.  Our staff are very knowledgeable and should be able to resolve minor issues immediately.

We are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. We are sad when this happens but we will listen and learn from your experiences allowing us to apologise and ensure future patient care is responsive, safe and compassionate.

To pursue a complaint please contact the practice and we will forward your concerns to the appropriate member of the management team.

Further written information is available regarding the complaints procedure from reception.