Appointments

Appointments Line – 01246 277381

In line with Government recommendations the Practice provides 48-hour access to a doctor.

Most surgeries operate from 08:40 to 10:50 in a morning and 14:30 to 17:00 in an afternoon.

If you ring in on the day you want to see a doctor, you will be offered a same day appointment with one of the available GPs or you may be asked to come to one of the first available appointments instead.

There are a number of appointments that are available for forward booking. Please ask the receptionist team for further details.

Nurse, Healthcare Assistant and GP appointments can be pre-booked up to a month in advance.

Extended Hours appointments

BY PRE-BOOKED APPOINTMENT ONLY  – 18:30 – 20:00

Held every Tuesday and alternate Wednesday/Thursdays

The Surgery doors will be shut to all other enquiries.

Extended Access Appointments

These are available via our Hub at Avenue House Surgery.  Late evening appointments are available Monday to Friday until 8.00 pm and weekend appointments are available on Saturday and Sunday morning.

Consent must be given to share information with the clinician during your consultation and to share information back to your registered practice.

Please ask the receptionist for more details when you book.

Online Services

If you would like to use SystmOnline then please enquire at the surgery in order to obtain your username and password. We require 2 forms of ID of which one must be photo ID (e.g. passport, driving licence) and the other form of ID needs to have your address (e.g. utility bill, council tax bill, bank statement). You will also be require to sign a disclaimer at the time of application.  This will then allow you to access our online services and you will be able to make prescription requests and book GP appointments.

Telephone Advice

The doctors are available to take pre-booked telephone calls throughout the day (by appointment only Monday to Friday), please ring or pop into the surgery to arrange one. If you require the advice of the practice nurse team then please contact the surgery and a member of the reception team will be more than happy to pass a message through.

Helpful information for patient’s

Our phone lines are at their busiest between 8 am and 11am.  If you are calling regarding a routine or a non-urgent matter, and you are not wanting to book an appointment, it may be better to avoid these times.

Cancellations

If you cannot attend an appointment for any reason please let us know, your appointment can then be offered to other patients in need of care. To cancel simply call 01246 277381, select option 2 for cancellations- no queuing – simply leave us a message. Thank you for your consideration and helping other patients access care.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bare this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years of age.