GP access during Covid-19 Outbreak
Accessing your GP during the Coronavirus Outbreak
Due to the coronavirus outbreak, how you contact Newbold Surgery will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
Please do not come to the surgery
unless you have an appointment.
If you need to see your GP,
please ring us on 01246 277381 first.
Face-to-face appointments are still available, but you will be asked to discuss your conditions with your GP over the phone or online first to assess what would be most appropriate for you. This can be a convenient and flexible way to receive healthcare and if you need to see your GP or a Healthcare Professional in person then this will be arranged for you if appropriate. If you are asked to come into the surgery in person for a face-to-face appointment, you must wear a face covering or visor. Measures are in place to keep you safe from infection during your visit to the surgery.
⚠️ Do not go to your GP if you have symptoms of coronavirus or are self-isolating.
⚠️ Please follow government safety advice if visiting your local practice for an appointment.
NHS England's C-19 'Help Us Help You' Campaign
- Derbyshire’s NHS is here to help you
During the coronavirus pandemic, our staff have been working hard to ensure that all patients who need urgent care – not just those with coronavirus – have been able to get it. To avoid unnecessary contact, some non-urgent appointments and surgeries have been postponed and others delivered differently using technology.
We will continue to ask patients to attend face-to-face services only when it is really necessary, and where it can be done safely without putting our patients, the public or our staff at greater risk of catching coronavirus. Where possible, appointments will continue to be offered using remote services such as a video or phone consultation.
If you feel unwell or have hurt yourself, you can still get the care and treatment you need. It’s vital that if you’re having a potentially life-threatening medical emergency, such as a heart attack, stroke or really bad flare up of asthma, you contact the NHS.
You might be worrying about a mole that’s changed shape, or grown larger, and think you need to contact your GP.
Everyone in the NHS really appreciates people taking pressure off services for conditions that can be safely managed with over-the-counter medicines, and taken care of at home.
But it is crucial that for anything else that you do not risk life or wellbeing.
Contact NHS 111 online or by phone, get in touch with your GP, visit an Urgent Treatment Centre, or for emergencies go to A&E or call 999.
- COVID-19: Find out how NHS services are changing
Are you wondering how NHS services such as GP practices, pharmacies, hospitals and community care are changing as a result of the Coronavirus pandemic, then visit the Joined Up Care Derbyshire public website to find out more about local changes to health services, daily updates, FAQs and links to national advice.
Coronavirus- Do you need help?
Derbyshire County Council Community Response Unit
Do you need help with shopping or prescription collections or are you
feeling lonely and isolated during this current crisis and would like someone
to chat to?
If people have no friends or family and;
• Are struggling to meet basic needs because of financial, social or health restrictions
• Have underlying health conditions
• Aged 70+
• Self-isolating because a member of household is at risk
Then please access the Derbyshire.gov.uk Website to register yourself or register on behalf of someone else by clicking here
Or telephone: 01629 535091. (Monday to Friday 9am-5pm, Saturdays 9am-1pm)
Derbyshire discretionary fund can do one off emergency cash payments for people who meet certain criteria.
• Tim Fagan is offering a free service and has many volunteer drivers willing to deliver.
622 Chatsworth Road
Orders via the Shop number – 01246 568871
Payment over the phone or BACSAdams
• Happy Hens farm Shop-
The Yews, Baslow Road
Call 07923 276372
OPEN for business, however this will be an order service ONLY - pick up (straight into boot of car) or a doorstep delivery service . Card Payments via telephone or bank transfer. Message Facebook page or contact on 07923 276372 to make an order. Deliveries will be free to the local area (within 3 miles) min spend £10 however over this the fee will be £5 unless order £50 or over.
Stock and price lists ready to be sent over email or messenger.
• NHS Volunteers
Chesterfield Volunteer Centre 01246276777 email@example.com
NHS Volunteer Response Covid-19
How to volunteer - How to request help - How to refer for help
Sign up as a volunteer at: https://www.goodsamapp.org/home
The volunteer roles are:
Also see below:
For people receiving GP letter to say they are vulnerable and do not have family or friends that can help to register for additional support with daily living tasks such as shopping and social care, click on this link: www.gov.uk/coronavirus-extremely-vulnerable
Referrers portal - Requests for support for individuals or organisations can now be made by any health professional and from local authorities via the: NHS Volunteer Responders referrers’ portal
Please ensure you have read the instruction document before submitting a request.
From Monday telephone referrals will also be possible. The phone number and more guidance will be provided shortly.
All volunteers will have received identity checks (and DBS where required) and role appropriate training.
The programme is being delivered by the Royal Voluntary Service (RVS) using the GoodSam app which is already used by NHS111 and ambulance trusts.
• Gussies Kitchen needs you HELP!
Gussies Kitchen are doing a fantastic job making and delivering food packages in the Rother Ward in Chesterfield. Cllr Jenny Flood is asking for volunteering support.
They are looking for:
Tuesday's - at least 10 additional pickers and packers on, and 8 drivers
Friday's - 5 extra picker packers and 4 drivers
If drivers need business insurance they will cover that cost and provide fuel.
For more information call: 07805 084376
Age Concern - telephone befrienders are working from home and we can take referrals. If the people who needs the call are happy for you to give us their information I will forward it to out coordinator. We deal with people living in Chesterfield, Bolsover and North East Derbyshire who are over 55yrs of age.
Monday - Friday Between 10 am and 1 pm.
Tel: (01246) 273333
Other areas in North Derbyshire:
Parish Council currently in the process of coordinating bringing the volunteering groups together. Lisa Powell is getting this together and will contact us with updates.
Lisa Powell: 0114 2472260, firstname.lastname@example.org
In the meantime, we can refer patients to:
David Taylor - 07749 958221 - Order/collect shopping, prescriptions, phone support
Shelley Hinson, Dronfield Together will keep us posted if she comes across anything.
Shelley Hinson, email@example.com, 01246 417432, 07890 843166
Dronfield and District Coronavirus Community Support facebook page - offering help with prescriptions/food shops/phone support. Refer by phone 0114 3602856, email firstname.lastname@example.org
Parish Council is advising residents to contact NEDDC and register with them if self isolating. The address online is https://myselfservice.ne-derbyshire.gov.uk/servic HYPERLINK "https://myselfservice.ne-derbyshire.gov.uk/service/Coronavirus_Self_Isolation_form"e/Coronavirus_Self_Isolation_form , or you can call them on 01246 231111.
Roz Bullimore, email@example.com
Parish Council is coordinating groups, and advising residents the first point of call is the Salvation Army, who they are currently working with and providing a meals on wheels service. You can call the main office number at any time, leave a voicemail which is picked up morning and evening. You can contact with requests for help with prescriptions etc and they will see what they can do.
Steve Singleton, firstname.lastname@example.org
Salvation Army contact: Elaine Holder, email@example.com, main office number 01246 812401, 07918 5613700. All requests to go through office number rather than Elaine's personal mobile.
Clowne Covid-19 Support Group(Coronavirus 2020)This is a facebook page offering support
Parish Council have a small group of volunteers helping with prescriptions/food shops etc. To refer, contact Jane Haywood
Jane Haywood, firstname.lastname@example.org, 07740926784
Creswell, Whitwell, Hodthorpe, Clowne & surrounding Isolation Support Group -Facebook page - informationand support with food shops etc.
Limestone House – Volunteer Support centre. Closed now but offering tel support via facebook page. Also delivering lunches Mon and Fri
Derbyshire County Council Community Hub https://www.derbyshire.gov.uk/social-health/health-and-wellbeing/health-protection/disease-control/coronavirus/community-response-unit/if-you-need-help/if-you-need-help.aspx
Derbyshire Medicines Order Line 01246 588860
North East Derbyshire District Council, register as self isolating, they are setting up a community hub to help people with food/prescriptions etc - call 01246 231111, or register online at https://myselfservice.ne-derbyshire.gov.uk/service/Coronavirus_Self_Isolation_form
Bolsover District Council - same scheme as above, register online at https://selfservice.bolsover.gov.uk/en/service/Coronavirus_Self_Isolation_form
Government extremely vulnerable register - register online if you are in the high risk category for Coronavirus - https://www.gov.uk/coronavirus-extremely-vulnerable
NHS Good Sam App - awaiting email to see how we can refer clients into this service, which offers phone support, pratical support around food and medication - https://www.goodsamapp.org/nhsvolunteerresponders
Chesterfield Volunteer Centre - covers some of North East Derbyshire and all of Chesterfield - offering practical support for prescriptions/shopping - 01246 276777, email@example.com
Chesterfield Community Volunteers- covers North East Derbyshire and Chesterfield - referrals to be directed at Thomas Oxley via email at firstname.lastname@example.org
Freedom Project Head Office Bolsover. Offering telsupport with benefits, counselling, food parcels etc. 03003020334
CORONAVIRUS & ONLINE APPOINTMENT ACCESS
Please note due to the Coronavirus outbreak the facility for patients to be able to book on-line appointments has been temporarily suspended until further notice. This is to allow practice staff to assess each patient before they attend the surgery. We apologise for any inconvenience and thank you for your understanding.
* * CORONAVIRUS UPDATE * *
The NHS in Derbyshire and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. The risk to the general public is moderate.
Category 1 countries/areas:- Travellers arriving back to the UK from Wuhan and Hubei Province (China), Iran, Daegu or Cheongdo (Republic of Korea) or any Italian town currently under containment measures are advised to remain at home or their destination and self isolate, even if asymptomatic, and call NHS 111 to inform them of recent travel.
Category 2 countries/areas:- Travellers arriving back to the UK from Cambodia, China (except the areas referred to in category 1), Hong Kong, Northern Italy (except the areas under containment), Japan, Laos, Macau, Malaysia, Myanmar, Republic of Korea (except the areas referred to in category 1), Singapore, Taiwan, Thailand and Vietnam are advised that they do not need to undertake any special measures but if they should develop symptoms (cough, fever or shortness of breath) they should immediately:-
• Self isolate, stay indoors and avoid contact with other people
• Call NHS 111 to inform them of their recent travel to the country
PLEASE DO NOT ATTEND THE SURGERY !!!
If you need to speak to your GP please arrange for a consultation to take place over the telephone by contacting the surgery on 01246 277381
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan and Hubei Province (China), Iran, Daegu or Cheongdo (Republic of Korea) or any Italian town in containment are currently in isolation.
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the GP practice and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport.
• Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at:-
Text Scam Alerts
We have been made aware of a number of text scams circulating in the UK. We would like to let our patients know that we would never send you a text message with a link to click, a request to confirm your DOB or personal details via a link, or ask you to contact us via a number other than the main surgery telephone number. Please be extra vigilant and ensure any message is genuine before acting on it. We do not want our patients to be caught out by these fraudsters.
A Massive Thank You!
During these uncertain and scary times, our local community has really pulled together.
During lockdown, the surgery has had a number of local shops, local companies and wonderful patients who have helped to keep us safe and keep us going with extremely kind donations, treats and gifts.
We can not thank you all enough.
Your kindness and generosity is very much appreciated and we would like to thank you from the bottom of our hearts.
Getting your medicines if there's a 'no-deal' Brexit
For more information click HERE
Help us to keep you and your children safe
Help us to keep you and your children safe
All children must be accompanied and supervised at all times whilst attending the surgery.
Newbold Surgery cannot be held responsible for accidents which happen on site due to lack of parental supervision.
The Car Park is always busy. We respectfully ask that all patients are extra careful when crossing the Car Park and that Drivers are sure the area is clear prior to pulling in and out. Thank You.
*** MEASLES OUTBREAK ***
Measles is a highly infectious viral illness that can be very unpleasant and sometimes lead to serious complications.
If you suspect you may have the illness it is best to phone the surgery before you visit us as we may need to make arrangements to help reduce the risk of spreading the infection to others.
For further advice please go to:-
General Practice Awards - Results!!
A HUGE THANK YOU
to all our patients who voted for us in the
surgery of the year awards. sadly we did not win
this time but we are happy to announce we came
8th out of 88 nominated practices.
we are absolutely thrilled with this result.
thank you so much for your votes, we really
Newbold surgery staff & partners
Join us in Our Community Garden & Allotment Project
The surgery would like to become more involved with our local community and would like to suggest that the green space around the surgery building be used as a community allotment and garden. The allotment could be used by local people for local people. It has been suggested that any fresh produce grown could be ‘sold’ by means of an honesty box and the funds raised put back into the project.
If you are interested in this project or have ideas how the surgery can be more involved with the local community please contact us.
Medication storage for the homeless
Medication storage and management is a huge problem for many homeless people who are at the risk of theft when they are at their most vulnerable. The surgery is in the process of developing a service whereby we provide safe lockage medication storage for people of no fixed abode which will allow them to keep their medications safe and secure here at the surgery. For further information regarding this service please enquire at reception.
**** THANK YOU TO YOU ALL *****
The Partners and Staff at the surgery would like to express huge thanks to all our patients for their patience during the upheaval and disruption during the recent building works. We are now almost finished and back to normal. We look forward to welcoming Dents Chemist when they move into the surgery building (just off the waiting area) later in the year.
Monthly closure afternoons for Practice Learning
Once each month there is usually an afternoon where the practice staff are involved in Practice Learning Initiatives. This includes the doctors, nurses, the practice manager, all administration staff and any GP Specialist Registrars with us at the time. These events usually take place on the afternoon of the second Wednesday in the month. On these days all prescriptions can still be collected as normal after 2pm from next door at John Dents' chemist instead of at the surgery.
The next scheduled surgery training afternoons are as follows:
Your Data Matters to the NHS
Your Data Matters to the NHS
Click HERE for more information
*IMPORTANT PRESCRIPTION INFO*
Important Prescription Information
Due to patient safety you will now only be able to
request your repeat prescription 7 days early.
We will always look at exceptional circumstances.
Please let our Reception Team know if this is the case.
Self-Care & Patient Information Leaflets
Self-Care - Recognise, Treat & Manage
For more information on Self-Care and Patient Information Leaflets
Please Click Here
Parking in the Area
We realise that access to the surgery car park is sometimes restricted, however we ask that you are considerate to our neighbours when parking on the roads surrounding the surgery. Please remember when leaving your vehicle to check that you have NOT parked overhanging driveways or in a manner that is deemed inconsiderate, unsafe or potentially illegal.
Many thanks for your kind understanding and co-operation.
ONLINE SERVICES - SIGN UP TODAY!!!
We would like to encourage our patients to sign up for our online services. Our online services provide a safe, secure and confidential method of contacting the surgery to order repeat medication, book appointments, view medical records and sign up for the surgery newsletter. Please see how to access this service in the next paragraph or speak to one of our reception staff.
If you would like to use the online system (systmOnline) please sign up at the surgery in order to obtain your username and password. We require 2 forms of ID of which one must be photo ID and the other must contain your address (e.g. passport, driving licence, utility bill, bank statement). You will also be require to sign a disclaimer at the time of application.
A new way to get your medicines and appliances - No Computer Needed
Have your prescription sent straight to the chemist - sign up today!!
The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from. For more information go to www.hscic.gov.uk/epspatients or ask at Reception.
How it works:-
If you normally collect your repeat prescriptions from the surgery you will no longer have to visit us to pick up your paper prescription. Instead, your GP will send it electronically (via the computer system) to the pharmacy or appliance contractor of your choice. You can then pick your medication up straight from the pharmacy or arrange with them to have it delivered to your home.
You will need to choose a place for your GP practice to electronically send your prescription to. This is called a nomination. Ask any pharmacy or dispensing appliance contractor that offers EPS or ask in surgery to add your nomination for you. You don't need a computer to do this.
Extended Hours GP appointments Tues/Weds 6.30pm-8.00pm
The surgery offers two late evening GP clinics every week on Tuesdays and Wednesdays between 6.30 pm and 8.00pm (by appointment).
Data Protection 2019 Information for Patients
Newbold Surgery complies with the General Data Protection Regulation 2016 and the Data Protection Act 2018.
The New Data Protection Act will come in to force on 25th May 2018.
For further information please click on the links below:-
Data Protection Notice
Privacy Notice For Patients
How We Use Your Information Leaflet
MIG - Medical Interoperability Gateway
What is MIG? MIG stands for Medical Interoperability Gateway and it is a computer system that enables the sharing of specified datasets of patient information between healthcare providers. Patient information via MIG cannot be accessed without consent from patients during their consultations. In an emergency situation if a patient was unable to consent but they are medically at risk if they do not receive treatment, the clinician will access records in order to treat the patient.
The consent model for MIG is based on implicit consent to share and explicit consent to view. Patients can opt out from sharing at any time.
The Records and Information Group (RIG) has issued a directive to all GP practises to share their records to ensure that they are fulfilling the duty of care to their patients.
Patients who previously opted out of Summary Care Record or eDSM will automatically be opted out of MIG.
Any patients that have questions regarding MIG please
click the link below to access the Derbyshire Health & Social Care
website for further information