**ALERT** BOGUS PHONE SCAM regarding the Surgery - Please Read
A Bogus Phone Scam is possibly circulating regarding Newbold Surgery changing addresses. Please DO NOT follow any instructions if you receive it, as the recorded message is not from Newbold Surgery. Please Share this Alert with family and friends.
Data Protection 2018 Information for Patients
Newbold Surgery complies with the General Data Protection Regulation 2016 and the Data Protection Act 2018.
The New Data Protection Act will come in to force on 25th May 2018.
For further information please click on the links below:-
Data Protection Notice
Privacy Notice For Patients
How We Use Your Information Leaflet
ONLINE SERVICES - SIGN UP TODAY!!!
We would like to encourage our patients to sign up for our online services. Our online services provide a safe, secure and confidential method of contacting the surgery to order repeat medication, book appointments, view medical records and sign up for the surgery newsletter. Please see how to access this service in the next paragraph or speak to one of our reception staff.
If you would like to use the online system (systmOnline) please sign up at the surgery in order to obtain your username and password. We require 2 forms of ID of which one must be photo ID and the other must contain your address (e.g. passport, driving licence, utility bill, bank statement). You will also be require to sign a disclaimer at the time of application.
A new way to get your medicines and appliances - No Computer Needed
Have your prescription sent straight to the chemist - sign up today!!
The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from. For more information go to www.hscic.gov.uk/epspatients or ask at Reception.
How it works:-
If you normally collect your repeat prescriptions from the surgery you will no longer have to visit us to pick up your paper prescription. Instead, your GP will send it electronically (via the computer system) to the pharmacy or appliance contractor of your choice. You can then pick your medication up straight from the pharmacy or arrange with them to have it delivered to your home.
You will need to choose a place for your GP practice to electronically send your prescription to. This is called a nomination. Ask any pharmacy or dispensing appliance contractor that offers EPS or ask in surgery to add your nomination for you. You don't need a computer to do this.
!! Newbold Surgery - Extremely High Demand For Services !!
Due to winter pressures, bad weather & illness, Newbold Surgery is suffering extremely high demand for services & struggling to cope. We apologise if you have tried to get an appointment but couldn't. We are trying our best dealing with essential care and appreciate your patience at this stressful time.
Extended Hours GP appointments available Tues & Weds 6.30pm - 8.00pm
The surgery offers two late evening GP clinics every week on Tuesdays and Wednesdays between 6.30 pm and 8.00pm (by appointment).
All NHS Services experience additional pressure during the winter months
Winter Pressures Help Us to Help You Stay Safe and Well this Winter
What are we doing?
With special winter pressures funding and lots of forward planning, from December 2017 to March 2018 we are able to offer additional GP and Nurse appointments to try and cope with the extra demand that the cold weather brings. Our GP, Nurses and Health Care Assistants are also out in the community undertaking additional Home Visits for patients who are housebound and visiting the local care homes to ensure our patients are warm, well and cared for this winter. Sadly, with most patients having additional problems at this time of year, any additional appointments and visits don’t go far and demand for appointments in surgery remains very high.
What can patients do to help?
If you have minor symptoms the doctor’s surgery may not necessarily be the best place to go. You could leave with more than you came with or even pass on your germs to people who are more seriously ill.
We understand that it’s not nice to feel poorly but lots of minor illnesses, coughs and colds need to run their course and seeing a GP won’t magically change this. Can you get advice from the NHS choices website? There is a wealth of knowledge around how long certain illnesses should last and when you should start to be concerned. Is this something you could get advice from the Pharmacist for? Can you manage your illness yourself with medication purchased over the counter? Please do not make unnecessary appointments where possible.
The other thing you can help us with is to turn up for your appointment or cancel it if you no longer need it. Hours of GP and Nurse appointments are wasted each week by patients who simply don’t turn up. There is always someone else who is desperate to see a GP who could have benefited from your unwanted appointment if only you had taken the time to call us and cancel it.
Help us to provide the best service for our patients this winter. Together we can look after each other. Thank you for your help.
We no longer accept prescription orders by email.
For further information on how to order your medication please see under the heading "prescriptions" from the main menu.
Better Health Starts At Home Public Consultation Information
At midday on Monday 26 June 2017, the four Derbyshire Clinical Commissioning Groups will begin consulting Derbyshire patients on proposed changes to prescriptions and medicines. ‘Better Health starts at home’ sets out proposals to make changes to the prescribing policy across Derbyshire. The consultation will end on Friday 1 September. Derbyshire has a total of 118 GP practices and in 2016/17 the four Derbyshire Clinical Commissioning Groups paid out over £150 million on GP practice prescriptions. Of this, it is estimated that over £3 million was spent on medicines that are available to buy over-the-counter and which are only used for illnesses that often get better without any treatment.
For further information and to see the proposed changes please click on the following link:-
Better Health Starts At Home Public Consultation Information
MIG - Medical Interoperability Gateway
What is MIG? MIG stands for Medical Interoperability Gateway and it is a computer system that enables the sharing of specified datasets of patient information between healthcare providers. Patient information via MIG cannot be accessed without consent from patients during their consultations. In an emergency situation if a patient was unable to consent but they are medically at risk if they do not receive treatment, the clinician will access records in order to treat the patient.
The consent model for MIG is based on implicit consent to share and explicit consent to view. Patients can opt out from sharing at any time.
The Records and Information Group (RIG) has issued a directive to all GP practises to share their records to ensure that they are fulfilling the duty of care to their patients.
Patients who previously opted out of Summary Care Record or eDSM will automatically be opted out of MIG.
Any patients that have questions regarding MIG please
click the link below to access the Derbyshire Health & Social Care
website for further information
NHS Cyber Attack UPDATE ....
Friday 12th May 4.00 pm Newbold Surgery Computer System has been involved in the NHS cyber attack. The system has been completely shut down to prevent the computer virus spreading thus leaving the surgery with no access to patient records. We have been advised by the computer system facilitators that the system should remain shut down whilst the extent of the attack had been assessed. This has now become a major incident affecting the majority of the NHS Systems in England causing disruption to Hospitals, GP Practices and NHS Trusts.
Sunday 14th May Members of the surgery staff are on site to try and establish the effect this attack has had on our system and try and put in place a plan of action to avoid as much disruption as possible when the surgery reopens for business on Monday.
Monday 15th May The surgery has opened with no computer facilities for medical emergencies only with patients to be triaged by one of our GP Partners. The Practice Nurses are able to operate a very limited service. Our telephone systems are still in working order but demand is high both incoming from concerned patients and outgoing from over the phone triaging/advice, this is overloading the system. Peak FM Radio Station has been informed that patients should only attend the surgery if it is a medical emergency.
Tuesday 16th May We are experiencing the same disruptions to the surgery as Monday.
2.00 pm Some of the computer system is now back online. However the main server which runs the system is extremely slow due to a huge backlog and not all the computers are accessible. Virus scans have had to be completed to our internal system and some computers have been removed from the premises due to virus problems.
Wednesday 17th May Today is a little less disruptive with the majority of the computer system back up and running however the system is still very slow being overloaded due to the back log of work from the previous five days. Many tests results and appointments from the hospital are inaccessible and we still have a delay on some of these.
Thursday 18th May The disruption is not completely over yet but slowly and surely the surgery is getting back to running at full speed.
All in all the past few days has been quite a stressful time for patients and staff at the surgery. We would like to take this opportunity to thank our dedicated staff for all their hard work in making this crisis run as smoothly as possible and also to our patients for their understanding and cooperation during this very difficult time. Thank you.
CQC – Care Quality Commission Inspection
The independent regulator of health and social care in England.
We have now had our CQC inspection for 2016 the details of the report can be found by clicking the link to the right of this page.
We would like to take this opportunity to thank everyone that visited the surgery on the day and for those that left feedback/spoke with the CQC inspectors.
Care Quality Commission – Registration & Compliance
Click here to read more
Better Care Closer to Home …. Have your say
A public consultation (21C Programme #JoinedUpCare) is taking place between 29th June – 5th October . Its aim is to find new ways of working together that improve healthcare services and use public money in the best possible way to care for people closer to their own homes. The C21 Programme Team will be available in surgery on Thursday 11th August to chat to patients and provide information on the proposals. Patients can also receive a further information booklet and have their say by completing a questionnaire regarding their thoughts on the proposals made. Questionnaires are available from the waiting room. Thank you for your co-operation.
Alert : Medication recall
For precautionary reasons the following medication and batch numbers have been recalled due to levels of a toxic pyrrolizidine alkaloid (PA) above the threshold recommended by the committee on herbal medicinal products. The following six batches are being recalled;
Asda St John’s Wort – batch number 14279
HRI Good Mood – batch number 14255
HRI Good Mood – batch number 14662
HRI Good Mood – batch number 14498
HRI Good Mood – batch number 14660
Superdrug St John’s Wort – batch number 14523
If you have any of the following medications then you should contact the herbal research company ltd on 01934 838820 to receive a pre paid stamped envelope.